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Last updated: 13 September 2026

Privacy Policy

This policy explains how EasyFix Plumbing LTD (trading as EasyFix Plumbing Services) collects, uses and protects personal data when you contact us or use this website, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

EasyFix Plumbing LTD is the data controller for the personal data described in this policy.

What data we collect

  • Contact details you give us - such as your name, phone number, email address and job address, when you call or message us to request a quote or book a call-out.
  • Website usage data - collected automatically via cookies when you consent to them, including pages visited and how you arrived at the site (see our Cookie Policy for details).
  • Advertising data - if you consent to advertising cookies, Google Ads may collect data to measure and improve our advertising.

How we use your data and our lawful basis

  • To respond to enquiries and provide plumbing services you request - necessary to perform a contract with you or to take steps at your request before entering one.
  • To keep records for accounting, tax and legal compliance - legal obligation.
  • To run and measure advertising, only where you have given consent - consent, which you can withdraw at any time.
  • To keep the site secure and functioning - legitimate interest, limited to what is strictly necessary.

Who we share data with

We do not sell personal data. We may share limited data with service providers who process it on our behalf, such as Google (Google Ads / advertising cookies, only with consent) and any tools we use for telephony or job scheduling. Where a provider is based outside the UK, we rely on the provider's standard contractual safeguards for the transfer.

How long we keep data

We keep enquiry and job records for as long as needed to provide the service and to meet our legal and accounting obligations (typically up to 6 years), after which it is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to:

  • Ask for access to the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data, where applicable
  • Object to or restrict certain processing
  • Withdraw consent at any time (for cookies, via the cookie banner or your browser settings)
  • Complain to the Information Commissioner's Office (ICO) if you believe your data has been misused

To exercise any of these rights, contact us at contact@easyfixplumbingservices.co.uk.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised.

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